Lifeline is a Federal Communications Commission (FCC) Program administered by the Universal Service Administrative Company (USAC). Most customer interactions occur through the phone/internet company. Each state has a Public Utility Commission or Public Service Commission that regulates the phone/internet companies, and these commissions can assist in cases where a phone/internet company is uncooperative or unresponsive to the customer. For more information please click here.
Lifeline Program Rules
Only one benefit allowed per household
Customers must recertify their eligibility each year
Customers must be truthful on their application and recertification forms