Lifeline Program

Lifeline is a Federal Communications Commission (FCC) Program administered by the Universal Service Administrative Company (USAC). Most customer interactions occur through the phone/internet company. Each state has a Public Utility Commission or Public Service Commission that regulates the phone/internet companies, and these commissions can assist in cases where a phone/internet company is uncooperative or unresponsive to the customer. For more information please click here.

Lifeline Program Rules

  • Only one benefit allowed per household
  • Customers must recertify their eligibility each year
  • Customers must be truthful on their application and recertification forms

Lifeline Forms for Download

Photo of woman using cell phone, holding a child